At Durag Shop, we do our best to make our product descriptions as detailed as possible so you won’t encounter any surprises when you receive our products.
Order cancellation policy:
We pride ourselves on our ability to quickly process all orders that are placed on our site. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at firstname.lastname@example.org.
A vast majority of in-stock items are processed and/or shipped within 12 hours, it is imperative that you contact us during this time, so that we can attempt to cancel your order before it is processed and/or shipped.
We accept returns for any reason! Whether you are dissatisfied or have simply changed your mind. Our return policy is 30 days from the time you receive your products. If for any reason you are not satisfied.
Exchanges / Refunds / Replacements
If you are within the 30 day return period we offer 3 options:
- Exchange your item for a different size/color.
Exchanges are only available for the size and/or color of the same style. Exchanging a different product is strictly not allowed. We recommend that you return your original item for a refund and then place a new order for the product you want.
- Refund details and coupons
By default, the refund method is voucher. If you would like to receive a refund, please let us know.
Only the final price paid (after any discount) will be refunded.
Discount codes or coupons cannot be reissued and are not refundable.
- Replacement of an incorrect or defective item
We are so sorry! Please email us at email@example.com. with the following details:
Your order number
The description of the problem (e.g., wrong / defective item)
A photo or video
How can I get a refund for my product?
If you wish, we can ship you a new product or replace it with another item of the same value. There are some situations where only partial refunds are given (if any). Due to inspection, warehouse and processing fees, some items may incur a 15% restocking fee for returned and refunded orders. Orders that are exchanged or items returned/exchanged due to manufacturer defect will not incur this restocking fee. The fee will be applied to the original order and the balance will be refunded.
Note that return shipping costs are the responsibility of the buyer.
How long does it take to get a refund?
Generally, refunds can take up to two weeks to process. All refunds must be checked for authenticity and must be submitted to our accounting department for processing.
Late or missing refunds:
Check your bank account
Contact your banking institution
Processing time typically takes 3-5 business days
If you have done all of this and still have not received your refund, please email us at firstname.lastname@example.org
The customer is responsible for paying their own shipping costs for returning an item. Shipping charges are not refundable. If you receive a refund, you will receive exactly what you paid for the product (minus the restocking fee).
If you want an exchange: Depending on your country of origin, your exchanged item may take 1-3 weeks to arrive.
If you are shipping items worth more than $50, we strongly suggest that you return the product with a tracking number.